Cookies & Privacy


This privacy policy sets out how uses, collects and protects any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. We strongly recommend you check our privacy policies regulary. 

 

SECTION 1 – NEWSLETTERS & COLLECTING DATA

What we collect

We may collect the following information when you sign up to our newsletters:

  • Name
  • Contact details such as email address
  • Your reasoning for signing up to NPW notifications
  • Where you are located by territory. 

 

Who is collecting your data?

As the data controller, we, Natural Products Limited, are the only party who will be collecting your data.

For more information on our data processor, Dotmailer, please have a read of their policies here.

 

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. These are curated to your territory and your reasoning with signing up to NPW notifications (Consumer/Wholesale).

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

How is your data collected?

When you sign up to NPW notifications via our website, or through one of our sales and agent representatives, you will automatically be put through a double opt-in automation process. You will be asked to double-opt with a welcome email. If ignored, you will be sent run –up notifications to double opt-in within a period of 4 weeks (28 days).

If ignored entirely, please be assured you will be removed and your data will be destroyed from our data processor.

 

 

What happens when you double opt-in?

Once you have successfully double opted-in, we will send you a preferences email, to where you can let us know your name, reasoning for signing up, and which territory you are from. This data will be used to send you the most beneficial and curated mails straight to your inbox.

 

SECTION 2 – DATA SECURITY & COMPLIENCE

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Will my data be shared with anyone else?

No, all data is for internal company use only.

 

Is the intended use likely to cause individuals to object or complain? 

We take data security very seriously here at NPW. If you wish to have more information on our third party data processors, data handling or if you wish to double-opt out immediately, please contact us here.

If you do wish to opt-out via contacting us, please allow 3 working days for changes to take into effect.

 

 

SECTION 3 – CHANGE OF PRIVACY POLICY

Please note we hold the right to change our Privacy Policy at any given time. In account to this, you will be sent an update email to where you can wish to opt-out or stayed opted-in to NPW Newsletters.

 

Please take some time to familiarise yourself of all the third-party data processors and platforms we use:

 

 Dotmailer  https://support.dotmailer.com/hc/en-gb/articles/360000322210-GDPR-FAQs 
 Magento https://magento.com/gdpr
Google Analytics  https://policies.google.com/privacy
 Instagram  https://help.instagram.com/155833707900388
 Twitter  https://twitter.com/en/privacy
 Facebook  https://www.facebook.com/policy.php
 Sprout Social  https://sproutsocial.com/privacy-policy/

 

 

SECTION 4 – IMPROVING YOUR EXPERIENCE AND E-PRIVACY

We are dedicated to providing the best possible experience when our new and returning customers shop on NPW. However, to do this, please be aware we are constantly using various Data Controllers and collecting systems, Google Analytics & Magento to track usage and website activity.

 

 

What are cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

 

What kind of data is collected with Cookies?

On Google Analytics, as your IP address is identifiable, this will be used to determine your territory location, interests and demographic. However, please assure that this data is anonymised.

When we use Magento, customers are tracked by IP address or provided email address when a customer signs up with an account. Using Magento cookies, we can track abandon baskets, customer retention, and referral channels.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 


How is data generated from Cookies used?

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Cookies and Tracking Third Parties 

Please take some time to ready both Google Analytics and Magento Privacy Policies.

Google Analytics  https://policies.google.com/privacy
Magento https://magento.com/gdpr

 

 

 

SECTION 5 – PAYMENT & TRANSACTIONS

When creating an trade account on Natural Products Ltd, you are agreeing with our third party privacy policies.

Please make sure you are familiar with their policies and data storage/handling.

Sage Pay https://www.sagepay.co.uk/policies/privacy-policy
Magento  https://www.magento.com/legal/terms/privacy

 

 Any questions regarding our updated policy, please contact our Compliance Officer with the Attention of Policy Privacy here: https://www.npwgifts.com/got-a-question

 

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